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Meet Odie: the view from the support side
My colleague Adrián Gómez wrote a post about Odie, the AI assistant behind WordPress.com and WooCommerce support: Meet Odie. Back in August I wrote about how Odie decides when to hand a conversation to a person. Adrián covers a different part: how the support team thinks about Odie, and why putting a bot in front…
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I’m speaking at AI Engineer Sydney
I’m speaking at AI Engineer Sydney this December. My talk is called “Half our handoffs are the bot’s idea.” The talk is about part of my work on the Dotcom AI Squad at WordPress.com and how our AI support assistant decides when to hand a conversation to a person. (A handoff is when the assistant…
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Building a drum practice site with Claude and Spacefast
I play the drums, and my son has started learning too. I wanted a quick place we could both go to for rudiments. Rudiments are short practice patterns for your hands, and most drumming is built from them. My son could practise along with it, and I could brush up on paradiddles and the other…
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Deflection is not a support strategy
Job Thomas on why AI didn’t create the problem in support, it made it easier to see.
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How our support bot decides to get you a human
Most people have been stuck with a support bot that won’t let them through. I work on the opposite problem, teaching ours to notice when it should step aside.
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AI-Assisted WordPress – Free Webinar
Join our insightful webinar to explore how AI enhances your WordPress experience! Discover user-friendly tools and smart strategies to elevate your site effortlessly. Don’t miss out on mastering these innovative solutions – make your website stand out! Sign up now and embrace the future of website creation with WordPress.
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Experimenting with AI Tools
AI & ChatGPT newsletters I follow… Your turn… Which AI tool are you currently experimenting with? And which AI newsletter should I subscribe to? Let me know in the comments below!
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Practical Strategies Inspired by the 7 Habits of Highly Effective People Book by Stephen Covey
I’ve asked ChatGPT the following prompt: Give me all the lessons and frameworks in “The 7 Habits of Highly Effective People”. Apply those frameworks to a Customer Success/Experience Agent and Technical Support Representative and come up with strategies to get the results described in the “The 7 Habits of Highly Effective People”. Explain every topic…
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Prompt Generator and ChatGPT
I was looking at ways to create better prompts in ChatGPT when I discovered https://www.skool.com/chatgpt/promptgenerator?p=1e5ede93 If there’s a way (or tool) to reverse engineer prompts that you’ve used, let me know what you’ve done 🙂 Q: I want you to become my Prompt Creator. Your goal is to help me craft the best possible prompt…
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Asking ChatGPT to re-write a CV summary (for my wife)
Q: Can you re-write this: “I am a hard-working, honest, and reliable worker who is prepared to give my best to anything I set my mind to. I am not only a team player who gets on well with others but will actively motivate, support and uplift those around me. I am very focused on…
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