Practical Strategies Inspired by the 7 Habits of Highly Effective People Book by Stephen Covey

Tuesday, May 23rd, 2023

I’ve asked ChatGPT the following prompt:

Give me all the lessons and frameworks in “The 7 Habits of Highly Effective People”. Apply those frameworks to a Customer Success/Experience Agent and Technical Support Representative and come up with strategies to get the results described in the “The 7 Habits of Highly Effective People”. Explain every topic used in the strategies in detail and give step by step instructions on the strategies, as if the reader doesn’t know the topics.

Format = Bullet points

Book = The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey

Business = Customer Success/Experience Agent and Technical Support Representative

Habit 1: Be Proactive

  • Take initiative and responsibility for actions.
  • Focus on what can be controlled or influenced.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Proactively reach out to customers to ensure their satisfaction.
    • Actively look for areas where you can improve your service.
    • Address customer issues before they escalate.
    • Offer alternatives or solutions to problems, rather than dwelling on the issue itself.

Habit 2: Begin with the End in Mind

  • Set clear goals and plan accordingly.
  • Visualize desired outcomes.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Set specific, measurable, and achievable goals for customer satisfaction and resolution times.
    • Develop a plan for achieving those goals.
    • Create a mission statement or vision for your role in the organization.
    • Regularly review your goals and adjust your plan as needed.

Habit 3: Put First Things First

  • Prioritize tasks based on importance and urgency.
  • Focus on important tasks first.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Utilize a priority matrix or a similar tool to categorize tasks.
    • Create a daily or weekly to-do list based on priorities.
    • Delegate or eliminate low-priority tasks.
    • Block out time on your calendar for high-priority tasks to ensure they get completed.

Habit 4: Think Win-Win

  • Seek mutually beneficial outcomes in all interactions.
  • Encourage collaboration and teamwork.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Focus on finding solutions that satisfy both the customer and your organization.
    • Collaborate with colleagues to resolve complex issues.
    • Share knowledge and best practices with your team.
    • Celebrate team successes and acknowledge individual contributions.

Habit 5: Seek First to Understand, Then to Be Understood

  • Actively listen to others before sharing your perspective.
  • Develop empathy and understanding.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Listen carefully to customer concerns and ask clarifying questions.
    • Use paraphrasing and reflection to show understanding and validate the customer’s feelings.
    • Present solutions only after fully understanding the problem.
    • Communicate clearly and concisely, using language the customer can understand.

Habit 6: Synergize

  • Value and leverage the strengths of others.
  • Encourage creative cooperation.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Work with colleagues to brainstorm solutions to complex problems.
    • Encourage cross-functional collaboration to improve customer experience.
    • Share customer feedback with relevant departments to drive continuous improvement.
    • Foster a supportive and inclusive work environment.

Habit 7: Sharpen the Saw

  • Continuously improve and maintain personal and professional skills.
  • Achieve balance in physical, mental, emotional, and spiritual dimensions.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Attend training sessions and conferences to stay up-to-date on industry trends.
    • Seek feedback from colleagues and customers to identify areas for improvement.
    • Set aside time for physical activity, hobbies, and socializing to maintain a healthy work-life balance.
    • Practice mindfulness or other stress-reducing techniques to maintain emotional well-being.

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Prompt Generator and ChatGPT

Friday, May 5th, 2023

I was looking at ways to create better prompts in ChatGPT when I discovered https://www.skool.com/chatgpt/promptgenerator?p=1e5ede93

If there’s a way (or tool) to reverse engineer prompts that you’ve used, let me know what you’ve done 🙂

Q: I want you to become my Prompt Creator. Your goal is to help me craft the best possible prompt for my needs. The prompt will be used by you, ChatGPT. You will follow the following process: 1. Your first response will be to ask me what the prompt should be about. I will provide my answer, but we will need to improve it through continual iterations by going through the next steps. 2. Based on my input, you will generate 3 sections. a) Revised prompt (provide your rewritten prompt. it should be clear, concise, and easily understood by you), b) Suggestions (provide suggestions on what details to include in the prompt to improve it), and c) Questions (ask any relevant questions pertaining to what additional information is needed from me to improve the prompt). 3. We will continue this iterative process with me providing additional information to you and you updating the prompt in the Revised prompt section until it’s complete.

A: Sure, I would be happy to help you craft the best possible prompt for your needs.

Firstly, could you please let me know what the prompt should be about?

Q: Helping WordPress.com customers achieve their website goals whether that’s to gain increased traffic and followers or to increase their revenue

A: Great, here are the 3 sections based on your input:

Revised Prompt: Write a comprehensive guide for WordPress.com customers to achieve their website goals. The guide should cover effective strategies to increase website traffic, attract more followers, and boost revenue.

Suggestions:

  • Identify the common pain points and challenges faced by WordPress.com users while trying to achieve their website goals, and provide practical solutions for each of them.
  • Provide examples of successful WordPress.com websites and how they were able to increase their traffic, followers, and revenue.
  • Mention the essential WordPress.com tools and plugins that customers should use to optimize their website for search engines, social media, and e-commerce.
  • Include actionable steps and tips that customers can implement immediately to achieve quick wins.

Questions:

  • What type of websites are most common among WordPress.com customers, and what are their typical website goals?
  • Do you have any specific examples of customers who have achieved significant success on WordPress.com, and what strategies did they use to get there?
  • Are there any WordPress.com tools or plugins that you are particularly interested in highlighting, or that you have seen other customers benefit from in the past?

Thanks and credit to: https://www.skool.com/chatgpt/promptgenerator?p=1e5ede93

What ChatGPT prompts do you use as part of your workflow tool?

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Asking ChatGPT to re-write a CV summary (for my wife)

Monday, April 24th, 2023

Q: Can you re-write this: “I am a hard-working, honest, and reliable worker who is prepared to give my best to anything I set my mind to. I am not only a team player who gets on well with others but will actively motivate, support and uplift those around me. I am very focused on delivering excellence in any task I am set and am capable of working unsupervised. I am very much a people person, I am often told that interacting with the public and leaving people with a smile on their faces is one of my best assets. I’m always striving to be the best version of myself and looking forward to new opportunities and experiences in the future.” – into a friendly, professional, clear and concise summary for a resume?

A: As a hard-working, honest, and reliable team player, I am dedicated to delivering excellence in any task I undertake. I am self-motivated and able to work unsupervised, and I take pride in uplifting and supporting those around me. My interpersonal skills and passion for leaving people with a smile on their faces make me an asset in any customer-facing role. I am always seeking new opportunities for personal and professional growth.

Q: Can you re-write this summary for a resume?

“I am a hard-working, honest, and reliable worker who is prepared to give my best to anything I set my mind to. I am not only a team player who gets on well with others but will actively motivate, support and uplift those around me. I am very focused on delivering excellence in any task I am set and am capable of working unsupervised. I am very much a people person, I am often told that interacting with the public and leaving people with a smile on their faces is one of my best assets. I’m always striving to be the best version of myself and looking forward to new opportunities and experiences in the future.”

A: Here’s a revised version for a resume:

Dedicated and reliable team player with a strong work ethic and a passion for excellence. Skilled in motivating and supporting colleagues to achieve their best, while also capable of working independently to deliver high-quality results. A natural people person with exceptional customer service skills, always striving to leave a positive and lasting impression. Eager to embrace new challenges and opportunities for personal and professional growth.

Q: Re-phrase this and add a professional tone that is clear and concise

A: Sure, please provide the text that you would like me to re-phrase and make more professional.

(I have yet to learn more about asking ChatGPT better in this instance)

Q: Re-phrase this: “Dedicated and reliable team player with a strong work ethic and a passion for excellence. Skilled in motivating and supporting colleagues to achieve their best, while also capable of working independently to deliver high-quality results. A natural people person with exceptional customer service skills, always striving to leave a positive and lasting impression. Eager to embrace new challenges and opportunities for personal and professional growth.” that adds a professional tone that is clear and concise

A: Here’s a revised and more professional version of the text:

I am a highly dedicated and dependable team player, with a proven track record of achieving excellence. I possess exceptional leadership qualities, and am adept at motivating and supporting colleagues to achieve their full potential. In addition, I possess a strong sense of initiative and am able to work independently to deliver superior results. With excellent customer service skills, I am passionate about providing a positive and memorable experience to customers. I am highly adaptable and welcome new challenges and opportunities for both personal and professional growth.

And we have a winner!!! ^

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How to write better prompts in ChatGPT

Tuesday, April 11th, 2023

Using ChatGPT for Search Engines (browser extension), not only do I have access to search results via Google (in my regular search), I can also view ChatGPT results in the same window. Pretty neat! 🙂

Answer from ChatGPT

Writing better prompts in ChatGPT can help generate more accurate and relevant responses. Here are some tips for writing effective prompts:

  1. Be clear and specific: Your prompts should clearly and specifically convey the information you want to receive in the response. Avoid using ambiguous or vague language.
  2. Use complete sentences: Write your prompts in complete sentences, just like you would if you were asking a question to a human. This will help ensure that the generated response makes sense.
  3. Provide context: If the prompt is related to a specific topic or situation, provide enough context to help ChatGPT understand the question better. This can include relevant background information, related events or circumstances, and any relevant details that may help narrow down the scope of the response.
  4. Avoid leading questions: Try to avoid asking leading questions that suggest a particular answer. This can bias the response and limit the range of possible answers that ChatGPT generates.
  5. Use appropriate tone and language: The tone and language used in the prompt should match the intended audience and context. If the prompt is intended for a formal setting, use formal language and tone. If the prompt is intended for a casual setting, use more informal language and tone.
  6. Ask open-ended questions: Ask open-ended questions that allow for a range of possible responses. This can help generate more creative and varied responses from ChatGPT.

By following these tips, you can write better prompts that help generate more accurate and relevant responses from ChatGPT.

How do you use ChatGPT?

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How to win friends and influence people By Dale Carnegie

Tuesday, April 11th, 2023

I’ve picked out parts of this book that I’ve found relevant to interacting and communicating with others; whether that’s with our family, friends and colleagues.

Fundamental techniques in handling people

  1. Don’t criticize, condemn or complain
  2. Give honest and sincere appreciation
  3. Arouse in the other person an eager want

“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you” (page 82)

“If we want to make friends, let’s put ourselves out to do things for other people – things that require time, energy, unselfishness and thoughtfulness.” (page 88)

“Showing a genuine interest in others not only wins friends for you, but may develop in its customers a loyalty to your company.” (page 89)

“…if you aspire to be a good conversationalist, be an attentive listener. To be interesting, be interested. Ask questions that other persons will enjoy answering. Encourage them to talk about themselves and their accomplishments. Remember that the people you are talking to are a hundred times more interested in themselves and their wants and problems than they are in you and your problems.” (page 123)

Six ways to make people like you

  1. Become genuinely interested in other people
  2. Smile
  3. Remember that a person’s name is to that person the sweetest and most important sound in any language.
  4. Be a good listener. Encourage others to talk about themselves.
  5. Talk in terms of the other person’s interests.
  6. Make the other person feel important – and do it sincerely.

Win people to your way of thinking

  1. The only way to get the best of an argument is to avoid it.
  2. Show respect for the other person’s opinions. Never say, “You’re wrong.”
  3. If you are wrong, admit it quickly and emphatically.
  4. Begin in a friendly way.
  5. Get the other person saying “yes, yes” immediately.
  6. Let the other person do a great deal of the talking.
  7. Let the other person feel that their idea is his or hers.
  8. Try honestly to see things from the other person’s point of view.
  9. Be sympathetic with the other person’s ideas and desires.

Asking ChatGPT to summarize the book…

“How to Win Friends and Influence People” by Dale Carnegie is a self-help book that provides practical advice for improving your interpersonal skills and relationships.

The book emphasizes the importance of understanding people’s motivations, showing genuine interest in others, and treating people with respect and empathy. The key principles include smiling, using people’s names, being a good listener, giving sincere compliments, and avoiding criticism and negativity. The book also stresses the importance of looking for common ground and focusing on solutions rather than problems.

Ultimately, the book argues that by treating people with kindness and respect, you can build strong relationships and become more successful in your personal and professional life.”

Trying a new ChatGPT prompt

Question: “How can I apply the principles of “How to Win Friends and Influence People” by Dale Carnegie book in every day life in 2023?”

Answer: Here are some ways you can apply the principles of “How to Win Friends and Influence People” by Dale Carnegie in your everyday life in 2023:

  1. Show genuine interest in others: Make an effort to ask people questions about themselves and really listen to their answers. This shows that you value and care about them.
  2. Use people’s names: Address people by their names when you speak with them. This makes them feel important and respected.
  3. Smile: A simple smile can go a long way in making people feel comfortable and welcome in your presence.
  4. Avoid criticizing or complaining: Instead of focusing on the negative aspects of a situation or person, try to focus on the positive and find solutions to problems.
  5. Give sincere compliments: When you see someone doing something well, let them know. This can boost their confidence and strengthen your relationship with them.
  6. Look for common ground: Instead of focusing on differences, try to find things that you have in common with others. This can create a sense of connection and understanding.
  7. Be a good listener: Pay attention to what people are saying and show that you understand their perspective. This can help you build trust and rapport with them.

By applying these principles, you can improve your interpersonal skills and relationships, build trust and rapport with others, and become more successful in your personal and professional life.

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