Archive for the ‘Productivity’ Category

Practical Strategies Inspired by the 7 Habits of Highly Effective People Book by Stephen Covey

Tuesday, May 23rd, 2023

I’ve asked ChatGPT the following prompt:

Give me all the lessons and frameworks in “The 7 Habits of Highly Effective People”. Apply those frameworks to a Customer Success/Experience Agent and Technical Support Representative and come up with strategies to get the results described in the “The 7 Habits of Highly Effective People”. Explain every topic used in the strategies in detail and give step by step instructions on the strategies, as if the reader doesn’t know the topics.

Format = Bullet points

Book = The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey

Business = Customer Success/Experience Agent and Technical Support Representative

Habit 1: Be Proactive

  • Take initiative and responsibility for actions.
  • Focus on what can be controlled or influenced.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Proactively reach out to customers to ensure their satisfaction.
    • Actively look for areas where you can improve your service.
    • Address customer issues before they escalate.
    • Offer alternatives or solutions to problems, rather than dwelling on the issue itself.

Habit 2: Begin with the End in Mind

  • Set clear goals and plan accordingly.
  • Visualize desired outcomes.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Set specific, measurable, and achievable goals for customer satisfaction and resolution times.
    • Develop a plan for achieving those goals.
    • Create a mission statement or vision for your role in the organization.
    • Regularly review your goals and adjust your plan as needed.

Habit 3: Put First Things First

  • Prioritize tasks based on importance and urgency.
  • Focus on important tasks first.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Utilize a priority matrix or a similar tool to categorize tasks.
    • Create a daily or weekly to-do list based on priorities.
    • Delegate or eliminate low-priority tasks.
    • Block out time on your calendar for high-priority tasks to ensure they get completed.

Habit 4: Think Win-Win

  • Seek mutually beneficial outcomes in all interactions.
  • Encourage collaboration and teamwork.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Focus on finding solutions that satisfy both the customer and your organization.
    • Collaborate with colleagues to resolve complex issues.
    • Share knowledge and best practices with your team.
    • Celebrate team successes and acknowledge individual contributions.

Habit 5: Seek First to Understand, Then to Be Understood

  • Actively listen to others before sharing your perspective.
  • Develop empathy and understanding.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Listen carefully to customer concerns and ask clarifying questions.
    • Use paraphrasing and reflection to show understanding and validate the customer’s feelings.
    • Present solutions only after fully understanding the problem.
    • Communicate clearly and concisely, using language the customer can understand.

Habit 6: Synergize

  • Value and leverage the strengths of others.
  • Encourage creative cooperation.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Work with colleagues to brainstorm solutions to complex problems.
    • Encourage cross-functional collaboration to improve customer experience.
    • Share customer feedback with relevant departments to drive continuous improvement.
    • Foster a supportive and inclusive work environment.

Habit 7: Sharpen the Saw

  • Continuously improve and maintain personal and professional skills.
  • Achieve balance in physical, mental, emotional, and spiritual dimensions.
  • Strategies for a Customer Success/Experience Agent and Technical Support Representative:
    • Attend training sessions and conferences to stay up-to-date on industry trends.
    • Seek feedback from colleagues and customers to identify areas for improvement.
    • Set aside time for physical activity, hobbies, and socializing to maintain a healthy work-life balance.
    • Practice mindfulness or other stress-reducing techniques to maintain emotional well-being.

Prompt Generator and ChatGPT

Friday, May 5th, 2023

I was looking at ways to create better prompts in ChatGPT when I discovered

If there’s a way (or tool) to reverse engineer prompts that you’ve used, let me know what you’ve done 🙂

Q: I want you to become my Prompt Creator. Your goal is to help me craft the best possible prompt for my needs. The prompt will be used by you, ChatGPT. You will follow the following process: 1. Your first response will be to ask me what the prompt should be about. I will provide my answer, but we will need to improve it through continual iterations by going through the next steps. 2. Based on my input, you will generate 3 sections. a) Revised prompt (provide your rewritten prompt. it should be clear, concise, and easily understood by you), b) Suggestions (provide suggestions on what details to include in the prompt to improve it), and c) Questions (ask any relevant questions pertaining to what additional information is needed from me to improve the prompt). 3. We will continue this iterative process with me providing additional information to you and you updating the prompt in the Revised prompt section until it’s complete.

A: Sure, I would be happy to help you craft the best possible prompt for your needs.

Firstly, could you please let me know what the prompt should be about?

Q: Helping customers achieve their website goals whether that’s to gain increased traffic and followers or to increase their revenue

A: Great, here are the 3 sections based on your input:

Revised Prompt: Write a comprehensive guide for customers to achieve their website goals. The guide should cover effective strategies to increase website traffic, attract more followers, and boost revenue.


  • Identify the common pain points and challenges faced by users while trying to achieve their website goals, and provide practical solutions for each of them.
  • Provide examples of successful websites and how they were able to increase their traffic, followers, and revenue.
  • Mention the essential tools and plugins that customers should use to optimize their website for search engines, social media, and e-commerce.
  • Include actionable steps and tips that customers can implement immediately to achieve quick wins.


  • What type of websites are most common among customers, and what are their typical website goals?
  • Do you have any specific examples of customers who have achieved significant success on, and what strategies did they use to get there?
  • Are there any tools or plugins that you are particularly interested in highlighting, or that you have seen other customers benefit from in the past?

Thanks and credit to:

What ChatGPT prompts do you use as part of your workflow tool?

How to write better prompts in ChatGPT

Tuesday, April 11th, 2023

Using ChatGPT for Search Engines (browser extension), not only do I have access to search results via Google (in my regular search), I can also view ChatGPT results in the same window. Pretty neat! 🙂

Answer from ChatGPT

Writing better prompts in ChatGPT can help generate more accurate and relevant responses. Here are some tips for writing effective prompts:

  1. Be clear and specific: Your prompts should clearly and specifically convey the information you want to receive in the response. Avoid using ambiguous or vague language.
  2. Use complete sentences: Write your prompts in complete sentences, just like you would if you were asking a question to a human. This will help ensure that the generated response makes sense.
  3. Provide context: If the prompt is related to a specific topic or situation, provide enough context to help ChatGPT understand the question better. This can include relevant background information, related events or circumstances, and any relevant details that may help narrow down the scope of the response.
  4. Avoid leading questions: Try to avoid asking leading questions that suggest a particular answer. This can bias the response and limit the range of possible answers that ChatGPT generates.
  5. Use appropriate tone and language: The tone and language used in the prompt should match the intended audience and context. If the prompt is intended for a formal setting, use formal language and tone. If the prompt is intended for a casual setting, use more informal language and tone.
  6. Ask open-ended questions: Ask open-ended questions that allow for a range of possible responses. This can help generate more creative and varied responses from ChatGPT.

By following these tips, you can write better prompts that help generate more accurate and relevant responses from ChatGPT.

How do you use ChatGPT?

Organising with Trello

Wednesday, February 3rd, 2016

On my quest to becoming more organised and productive, I’ve read about how awesome it is to use Trello. Not just for team collaborations but for individuals. The use of card sorting and organising lists appealed to me so the next logical step was to think how I could best use Trello productively. Was it for my Web Development work? blogging? or to organise everything else in my life!?

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Grunt build error behind proxy

Tuesday, August 19th, 2014

While working on a project, I used the Yeoman webapp generator and selected; Bootstrap Sass, jQuery and Modernizr. Everything has worked well, the ‘grunt serve’ and ‘grunt test’ commands, however when I want to run the ‘grunt build’ command to upload the contents of my ‘dist’ folder to a web server, I get prompted with the following error:

Looking for Modernizr references in dist/styles/main.css >> svg
Downloading source files
A server error occurred attempting to download a file: 
Fatal error: connect ETIMEDOUT

I’m not sure if it’s something to do with my bower components or the proxy that I’m sitting behind?

At the moment, the workaround I’m using is to manually add the scripts (jQuery, Modernizr and Bootstrap) to the scripts folder then to link it to my html files. But surely there is a better way to do this?!