Adeline Yaw

AI Integration Specialist (Happiness Engineer) @ Automattic

  • Experimenting with AI Tools

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    AI & ChatGPT newsletters I follow…

    Your turn…

    Which AI tool are you currently experimenting with? And which AI newsletter should I subscribe to? Let me know in the comments below!

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  • Newsletters 101 course on WordPress.com

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    Introducing the new “Newsletters 101″ course on WordPress.com! It is a beginner-friendly guide to creating and monetizing newsletters. It covers the basics of setting up a newsletter, its importance, and ways to generate income from it. The course also provides tips on content creation, customization, and tracking performance. It’s designed to be easy to follow, regardless of technical abilities, and includes interactive activities and community engagement.

    Get Started

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  • Say Hello to Earnings: Free Plan Now Comes with Payments Too!

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    WordPress.com now allows all users, including those on the Free plan, to earn money from their sites. You can start collecting payments from day one, making the Free plan a risk-free platform for creators. You can earn through gated content, paid subscriptions, selling items, or receiving donations. These features are available on all plans, with the only requirement being that Stripe payments are supported in your country. Transaction fees vary from 10% on the Free plan to 0% on the Commerce plan. The Free plan is not a trial but a forever plan, allowing you to grow at your own pace.

    Read full article here: https://wordpress.com/blog/2023/06/22/introducing-payments-for-the-free-plan-and-up/

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  • Practical Strategies Inspired by the 7 Habits of Highly Effective People Book by Stephen Covey

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    I’ve asked ChatGPT the following prompt:

    Give me all the lessons and frameworks in “The 7 Habits of Highly Effective People”. Apply those frameworks to a Customer Success/Experience Agent and Technical Support Representative and come up with strategies to get the results described in the “The 7 Habits of Highly Effective People”. Explain every topic used in the strategies in detail and give step by step instructions on the strategies, as if the reader doesn’t know the topics.

    Format = Bullet points

    Book = The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey

    Business = Customer Success/Experience Agent and Technical Support Representative

    Habit 1: Be ProactiveProactively reach out to customers to ensure their satisfaction. Actively look for areas where you can improve your service. Address customer issues before they escalate. Offer alternatives or solutions to problems, rather than dwelling on the issue itself.
    Habit 2: Begin with the End in MindSet specific, measurable, and achievable goals for customer satisfaction and resolution times. Develop a plan for achieving those goals. Create a mission statement or vision for your role in the organization. Regularly review your goals and adjust your plan as needed.
    Habit 3: Put First Things FirstUtilize a priority matrix or a similar tool to categorize tasks. Create a daily or weekly to-do list based on priorities. Delegate or eliminate low-priority tasks. Block out time on your calendar for high-priority tasks to ensure they get completed.
    Habit 4: Think Win-WinFocus on finding solutions that satisfy both the customer and your organization. Collaborate with colleagues to resolve complex issues. Share knowledge and best practices with your team. Celebrate team successes and acknowledge individual contributions.
    Habit 5: Seek First to Understand, Then to Be UnderstoodListen carefully to customer concerns and ask clarifying questions. Use paraphrasing and reflection to show understanding and validate the customer’s feelings. Present solutions only after fully understanding the problem. Communicate clearly and concisely, using language the customer can understand.
    Habit 6: SynergizeWork with colleagues to brainstorm solutions to complex problems. Encourage cross-functional collaboration to improve customer experience. Share customer feedback with relevant departments to drive continuous improvement. Foster a supportive and inclusive work environment.
    Habit 7: Sharpen the SawAttend training sessions and conferences to stay up-to-date on industry trends. Seek feedback from colleagues and customers to identify areas for improvement. Set aside time for physical activity, hobbies, and socializing to maintain a healthy work-life balance. Practice mindfulness or other stress-reducing techniques to maintain emotional well-being.

    Your turn…

    How would you apply these lessons in your professional and/or personal life?

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